FAQs

PURCHASER

Ticpangee is a marketplace for selling and exchanging products that brings together thousands of sellers of collector supplies and handmade objects.

From the site’s menu, you can also discover different categories and sub-categories present in the site.

On Ticpangee, our sellers are artisans, collectors and sellers of various items. We offer them a space for creative expression, sharing and exchanging of their products.

We accept both professional and private sellers, as long as they respect the Ticpangee values and the regulations applicable to their status.

The sellers are mostly French people living in France or abroad. We also welcome people from different nationalities.

We provide you with a product search bar in which you can type the name of the product you are looking for. This bar is located at the top middle of your screen.

We have also set up product categories to the left of the search bar to facilitate your search.

Each seller also has the possibility to create product categories within his store. These categories are located on the left side when you navigate within the stores that have been set up

A simple consultation of the products is accessible to any visitor of the site without the need to create a personal account. Without creating your account, you can even add products to your cart!

The creation of an account is necessary so that you can add products/vendors in your favorites and to order on the site. The information will allow the sellers to process your orders (delivery, personalization etc…).

Have you created an account and added your favorites to the basket? You still have some time to decide. The registered products are saved for 1 year, subject to availability.

To place an order on Ticpangee, you must first create a personal account before or after adding your products to the cart.

This virtual cart is available on the top right of your screen. To validate an order, go to your cart, and let yourself be guided through the steps of validation and payment of the order.

By clicking on the “Pay Now” button at the end of the process, your order will be definitively validated! You will receive a confirmation of the order by e-mail. You will then only have to wait a few days to receive your lovingly prepared package.

Before this final step, you can add and/or remove products at any time using the “trash can” icon on your shopping cart. Be sure to check the quantities and the price before validating your order.

Ticpangee is a marketplace. As such, we allow sellers to create their online stores and sell their products or exchange them.

Furthermore, you can place a single order for products from different stores. However, the shipping costs are not shared, each seller sends its own packages.

Ensuring the protection of your data is a priority. This is why Ticpangee respects the General Regulation on the Protection of Personal Data (RGPD) which aims to give citizens more control over their personal data.

Your personal data is processed for the purpose of managing your orders. It is in no case transmitted to third parties, other than in the context of your order and the management of your personal account.

You have the right to oppose, rectify and delete your data, that you can exercise at any time.

If you have forgotten your password, a button on the personal account login screen allows you to request a reset.

Didn’t receive the reset email?

– Check your junk mail and/or spam

– Try another email address, the one you registered the first time may not be the one you think.

– Please contact us via the contact form.

On Ticpangee you can pay by credit card. We offer the possibility to our sellers to propose you to pay by Paypal too. In this case, this means of payment will be automatically proposed to you during the validation of your basket.

Payment services are provided by our service providers Stripe and Paypal.

Only Stripe and PayPal are authorized to receive your banking data. The data is secure and encrypted. In no case, your banking data is transmitted through our services or transmitted to third parties.

You have just received your order. The products received are not to your liking? Are they damaged? Do they seem not to conform to the description?

For any complaint, you can contact the concerned salesman directly from your space, ” My account ” – ” My purchases “, on the detail of the order in question. An internal messaging system is at your disposal to exchange messages with the sellers in a confidential and free manner. You will be able to explain your problem as well as the associated request (refund, replacement etc…).

The salesman does not answer you? Contact us via the contact form. After listening to your request, we can contact the seller directly to find an amicable solution.

To return your order, you can make a return request by clicking on the order concerned and then clicking on the “Request a return” button.

From your space ” My account ” – ” My purchases “, on the detail of the order, you can contact the salesman directly to know more about the delivery period.

Please note that when you place your order, the time indicated is for shipping and not for delivery. When the seller validates the shipment, you will receive an alert by email.

– If you have chosen to have your order tracked, you will find the tracking number provided by the seller in the details of your order.

– If the seller has not communicated a tracking number, you can contact him via the internal messaging system of the site, from your space “My account” – “My purchases”.

In case of loss of a package, the seller is obliged to offer you a replacement product delivered free of charge to you, or to refund the total amount of the order, including shipping costs.

To request personalization instructions to the seller, (from the options proposed in the product sheet), you can leave a message to the seller directly from your cart.

Please note that the right of withdrawal does not apply to “the supply of goods made to the specifications of the consumer or clearly personalized” (L. 121-21-8 of the Consumer Code). Any personalized order cannot be returned and refunded (except for deterioration or a non-conforming product).

You have just received your order? You can leave a review and a note on each product ordered. To do this, go to your “My Account” – “My Purchases” , click on the order concerned and then click on “Give your opinion”.

Be precise, cordial and fair in your comments. Our sales staff are counting on you! Reviews are very important to them.

The development of a mobile application is planned in the future projects of Ticpangee. Our technical team is currently focusing on the implementation of the features most requested by the community.

SELLER

On Ticpangee we offer sellers a space for creative expression and sharing of their products.

Sellers are both French and foreign.

We accept both professional and private sellers, as long as they respect the values of the site and the regulations applicable to their status.

In order to sell on Ticpangee, you must create a store.

Make sure to respect our Terms of Use and fill in all the fields on the registration page and on the page of each product in order to be visible to all the potential buyers.

The activation of your store is done manually by our team after validation of your official and legal documents requested in your space “My store” – “Legal information”.

On Ticpangee, security is our priority. This is why we work with a recognized banking partner. In accordance with the law against money laundering, this payment intermediary must validate various information (identity and status), to allow the release of your funds to your bank account (if the amount exceeds 1000€/year). This is an obligation in case of control by the authorities.

The documents sent do not pass through our services and are validated within 1 to 2 days directly by this organization. They are only used for the creation and validation of your store.

Once the information has been verified, we will activate your store… and you will be successful!

It’s been several days since you created your store and it is still not visible? Contact our team via the contact form to get more information on the status of your store.

Following cases of scams from several stores, a direct debit authorization is requested from all Ticpangee sellers. This way, we guarantee the reliability of the platform and the image of the sellers who adopt a professional attitude, just like you.

All professional sellers are legally obliged to provide General Terms and Conditions of Sale that comply with the regulations. Whether you are a professional or a private individual, the GTC will also have a reassuring role for your buyers. One more opportunity to promote a sale on your store!

To help you in the drafting of this document, we advise you to be inspired by online models.

A place is provided to collect your General Terms and Conditions file in your “My store” space. A link to your General Terms and Conditions will appear in each of your product sheets and at the time of the validation of the shopping cart for the customer.

To change the status of your store, contact our team via the contact form. The team is there to answer you

Ensuring the protection of your data is our priority. This is why Ticpangee respects the General Regulation on the Protection of Personal Data (RGPD) which aims to give citizens more control over their personal data.

Your personal data will never be transmitted to third parties, other than for the purpose of your order and the management of your personal account.

You have the right to oppose, rectify and delete your data that you can exercise at any time, by contacting the contact form.

All customers are automatically offered payment by card. This payment method is activated by default. However, remember to fill in your bank information in order to transfer your funds.

You also have the possibility to propose to your customers, payment by Paypal. For each purchase paid by Paypal, the amount of the sale (excluding commission) will arrive in your Paypal account and not in your electronic wallet.

Yippee, you just made your first sale! For each order made on your store, you will receive an email and/or a text message if your number is correctly entered in your “My information” space.

From the “My orders” section, you can access the details of each of your orders. You can then either accept your sale or cancel it. Upon acceptance, you will receive the money from your order, minus the commission automatically deducted.

– Purchase by credit card: the amount excluding commission will arrive in your electronic wallet.

– Purchase via Paypal: the amount excluding commission will arrive in your Paypal account.

In order to transfer funds from your e-wallet, you must first enter your IBAN into your account.

Creating a store on Ticpangee and putting products online is totally free. Only a commission is automatically taken for each of your sales:

– 0.10€ insertion fee for each product

– Commission of 10% on the amount excluding shipping costs.

The corresponding invoices are available in your “Invoicing” area. This is only a monthly summary of the commissions automatically deducted for your sales.

Each year you will receive a user statement allowing you to see the total number of sales made on Ticpangee as well as the total amount received. This document can be used as a basis for your income tax return.

The commission received automatically with each sale is refunded in several cases:

– The customer requests the return of one or more products.

– You cannot honor a purchase and you decide to refuse the order.

ATTENTION: An accepted order cannot be cancelled anymore. You will have to refund your customer without the possibility to recover the commission.

For each sale made on your store, you will automatically receive an email and/or a SMS informing you of this new order. Remember to fill in your phone number in your “My information” area.

Guaranteeing a reactive customer service is essential. That is why you have a 48 hours deadline to validate your order. The acceptance of the order is to be made from the heading “My orders” on the detail of the order concerned. It is also from this same space that you will be able to notify your customer of the shipment of the order. An automatic email will be sent to the customer.

Buyers can order from more than one store at a time. The shipping costs for each store will be added together.

In case of loss of a parcel, you will be obliged to send back an identical product to your buyer and you will not be able to charge him the delivery costs related to this new sending.

You don’t have the product in stock anymore? You can offer your buyer a substitute product but the buyer is not obliged to accept. If he refuses, you will have to refund the total amount of the order, including shipping costs.

Keep the proof of shipment of your parcels in order to make a claim with the carrier.

In the description of your product sheet, make sure you indicate the personalization possibilities offered and the conditions of the personalization. From their shopping cart, the buyer has a text space to indicate their choices. You will find their request in the order details.

If you wish to be consulted beforehand for the personalization, please indicate it in the description of the product sheet.

A doubt about  understanding the buyer’s request? From the order details, contact your customer through the online messaging system of the site to confirm the desired personalization.

Prioritize communication, contact your buyer in order to understand the reasons for this review and try to find a solution.

We remain at your disposal to intervene on reviews when they are misleading, insulting and/or illegal.

An online messaging system is at your disposal, that allows you to exchange messages with your buyers. Your message history is accessible from your “My account” – “My messages” space.

To request the removal of your store, contact our team via the contact form. The team is there to answer your questions. The removal of a store is final. It takes effect within 1 to 2 days following the request.

The development of a mobile application is planned in the future Ticpangee projects. Our technical team is currently focusing on the implementation of the features most requested by the community.

Still have more question? Contact us